Reference

Legal Terms That Protect Your Account

These pages set out how ptgamig handles your account data, what rules apply when you use the platform, and how to reach us if something needs to change.

Account TermsData & PrivacyCookie PolicyGCash / Maya / InstaPay Wallet RulesEligibility & Jurisdiction

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HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

We process your personal data only for what is strictly needed — account verification, payment processing via GCash, Maya or InstaPay, and any legal obligations under Philippine law. Cookies on the platform track session state and login continuity so you can switch between mobile and browser without losing your place; you can manage cookie preferences from the footer of any page. Account security uses OTP verification tied to your registered mobile number, and any change to your linked wallet requires a re-verification step before it takes effect.

Data Minimisation

We collect only what your account and payment verification require. No data is sold to third parties. Retention periods follow legal obligations under applicable Philippine regulations.

Cookie Control

Session cookies keep your login active across mobile and browser. Analytics cookies are optional and can be switched off from the cookie preference panel in the site footer at any time.

Account Security Steps

OTP verification runs on every new device login. Changing your linked GCash or Maya wallet triggers a separate identity check — a message is sent to your registered number before any change is confirmed.

Your Right to Access and Correct

You can request a copy of the data we hold, ask us to fix an error, or ask for deletion where no retention rule blocks it. Submit requests through the Account Help page or via email support.

REACH US DIRECTLY

How to Contact Us About Legal Matters

If you have a question about your account terms, a data request, or a policy concern, our support team handles legal queries through the channels below. For anything related to your GCash or Maya wallet records, include your registered mobile number so we can match it to your account quickly.

What These Terms Actually Cover

ptgamig Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Our terms govern every interaction you have with ptgamig — from opening your account to cashing out via GCash, Maya or InstaPay. When you link a GCash or Maya wallet to your account, you agree that the wallet name must match the name registered on your

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ptgamig account; mismatches pause withdrawals until our team verifies the details. InstaPay transfers go through the same name-check before funds are released. Beyond payments, our terms cover how we store your session data, how long transaction records are kept, and the conditions under which an account
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may be suspended. We only process data that is necessary to operate your account, verify your identity and meet any reporting obligations that apply under Philippine law. You have the right to request a copy of the data we hold about you, to ask us to
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correct inaccurate records, or to ask us to delete data where no legal retention obligation applies. The platform is only accessible where local law permits. If you are located in a jurisdiction where online gaming is restricted, access is not available to you regardless of payment
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method. Disputes relating to these terms are handled through our support channel in the first instance before any formal escalation process.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Questions About Your Rights and Our Policies

These are the questions we hear most often about account terms, data rights and policy contact. If yours is not here, use live chat or the Account Help page inside your dashboard.

Yes. Submit a data access request through the Account Help page or email support. Include your registered name and mobile number so we can locate your records and respond promptly.

Your withdrawal will be held pending verification. Contact live chat with proof of identity and the registered GCash number. Our team will review and clear it once the details match.

We keep transaction records for as long as our legal obligations require under applicable Philippine law. Once that period ends, records are deleted unless you have an open dispute on your account.

Access depends on local law. If online gaming is not permitted in your jurisdiction, the platform is not available to you. Eligibility is assessed at account level for each supported region.

Use the data correction form in the Account Help section or send a request via email support. Provide the specific detail that needs changing and we will update it after verifying your identity.

You can request deletion of data that is not subject to a legal retention obligation. Some records — such as transaction logs — must be kept for a set period. We will tell you exactly what can and cannot be removed.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Legal Terms That Protect Your Account

Data Handling, Cookies and Account Security

How to Contact Us About Legal Matters

Questions About Your Rights and Our Policies

01 Can I request a copy of all the data ptgamig holds about me?

02 What happens if my GCash name does not match my account name?

03 How long does ptgamig keep my transaction records?

04 Is the platform available to me if online gaming is restricted in my area?

05 How do I ask ptgamig to correct inaccurate data on my account?

06 Can I ask ptgamig to delete my account data entirely?

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